Complaints Procedure

How to complain?

If you wish to register a complaint, please contact us in writing or by telephone to the following:


Address:    The Complaints Officer

                     Cornerstone Finance

                     Unit E, Copse Walk

                     Cardiff Gate Business Park

                     Cardiff

                     CF23 8RB

Tel no:        02921 660 550


If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:


Address:    The Financial Ombudsman Service

                     Exchange Tower

                     London

                     E14 9SR

Tel no:        0800 0234 567

Mortgage Confident specialises in providing you with the expert mortgage advice, to help take care of all the important stuff in a simple way.

Company

Mortgage Confident Ltd is authorised and regulated by the Financial Conduct Authority No. 958489.

Mortgage Confident Ltd is an Appointed Representative of Cornerstone Finance Group Ltd which is authorised and regulated by the Financial Conduct Authority No.767202. Cornerstone Finance Group is registered in England and Wales No. 08458702.

The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK

Registered Office Address; 11th Floor, 3 Piccadilly Place, Manchester, M1 3BN