Last updated: October 2025
We aim to provide excellent service at all times, but if something goes wrong, please let us know so we can put it right as quickly as possible.
You can contact us in any of the following ways:
By post:
The Complaints Officer
Mortgage Confident Finance Limited
11th Floor, 3 Piccadilly Place
Manchester, M1 3BN
By phone:
📞 0161 533 0024
By email:
📧 admin@mcfinance.co.uk
Please include your name, contact details, and a brief description of your complaint so we can investigate effectively.
We will acknowledge your complaint within 5 business days of receiving it.
We will investigate your concerns thoroughly and aim to resolve your complaint as soon as possible.
We will send you a final written response within 8 weeks, explaining our findings and any action we plan to take.
If we need more time to complete our investigation, we’ll let you know why and when you can expect our final response.
If you’re unhappy with our final response, or if we have not issued one within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
This service is free and independent.
Contact details:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
📞 0800 023 4567
🌐 www.financial-ombudsman.org.uk
You must refer your complaint to the FOS within 6 months of the date of our final response.